Privacy Policy for GhostAutomotive LLC

Effective Date: 12th April, 2025
 Last Updated:  12th April, 2025

GhostAutomotive LLC (“we,” “our,” or “us”) respects and protects your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our services, website (https://www.ghostautousa.com), or communication channels, including email and SMS.

 

INFORMATION THAT WE COLLECT

We collect a variety of information from you when you visit our website, book services, or interact with us via communication platforms. By accepting this Privacy Policy, you consent to our collection, processing, and limited use of your data as outlined below.

 

PERSONAL DATA

Includes identifying information such as:

  • Name

  • Phone number

  • Email address

  • Vehicle details

  • Service or appointment preferences

  • Payment details

  • Communication preferences

You provide this data voluntarily, such as by filling out forms, contacting us, or booking a service. Refusing to provide this data may limit your ability to use our services.

 

DERIVATIVE DATA

Includes data automatically collected when you interact with our website:

  • IP address

  • Access dates and times

  • Pages visited and session activity

We may also use cookies and analytics tools for technical tracking.

 

FINANCIAL DATA

Used to process payments for services:

  • Credit/debit card info (securely processed via Stripe, Affirm, Afterpay)

  • Billing address

We do not store full payment data. Please review the policies of our processors:

SOCIAL NETWORKING DATA

If you interact with us via platforms like Facebook or Instagram, we may access public data such as:

  • Name

  • Profile information

  • Email

  • Demographics

You can control what data is shared through your social network settings.


OTHER DATA

Occasionally, you may share additional data such as through surveys, contests, or promotional entries.

 

 

HOW WE USE YOUR INFORMATION

We use collected data to:

  • Schedule and manage appointments

  • Deliver services and follow-ups

  • Send reminders and notifications via SMS/email

  • Process payments and issue receipts

  • Send updates and limited promotional offers (opt-in only)

  • Respond to inquiries and support requests

  • Improve user experience and website performance

  • Conduct internal analytics and trend analysis

All data is processed in accordance with legitimate business interests or contractual obligations.

 

 

WHEN DO WE COLLECT INFORMATION?

This information is collected when you:

  • Fill out forms on our website or booking portal

  • Schedule appointments

  • Opt in to receive SMS, email, or phone communications

  • Interact with our marketing campaigns

 

 

HOW DO WE PROTECT VISITOR INFORMATION?

 

  • SSL encryption for all data transfers

  • Restricted access to data by authorized personnel only

  • Payment data is processed via PCI-compliant third parties

  • Secure hosting and CRM platforms

 

DATA SHARING COMMITMENT

 

WE DO NOT SELL YOUR DATA
 We do not sell, rent, or trade your personal data. Your mobile number, email, or identifying information will never be sold or shared for promotional purposes.

 

LIMITED SHARING WITH SERVICE PROVIDERS

We only share data with vendors that help us operate our services:

  • Stripe, Affirm, Afterpay — for payment processing

  • Email platforms — for transactional and opt-in communications

  • Web hosts and security partners

  • Urable — for appointment scheduling

  • GoHighLevel CRM — for managing communications and service workflows

These providers are required to keep your data secure and only use it for service delivery.

 

 

Mobile Information & Text Messaging Consent

We comply fully with carrier guidelines for Application-to-Person (A2P) messaging.

Important disclosures regarding your mobile data and SMS consent:

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

  • Information sharing to subcontractors in support services, such as customer service, is permitted.

  • All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

By providing your phone number or email address on our website or booking portal, you explicitly consent to receive:

  • Appointment reminders and updates

  • Service confirmations and follow-ups

  • Limited-time offers (only if you've opted in)

Your mobile number and SMS consent are stored securely and used solely for transactional communication (e.g., appointment reminders, confirmations), or promotional messages only if you’ve opted in.

You may opt out of promotional messaging at any time by replying "STOP" to SMS or using the unsubscribe link in emails. Standard messaging rates may apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

 

 

COOKIES

We use cookies to:

  • Recognize returning visitors

  • Store session preferences

  • Collect analytics data

You can disable cookies through your browser, though some features may not function properly.

 

 

THIRD PARTY INTEGRATIONS

GOOGLE

We use:

  • Google Analytics

  • Google Ads Remarketing

  • Display Network Reporting

Opt out or view Google’s Privacy Policy.

FACEBOOK

We use:

  • Facebook Pixel

  • Ad retargeting and demographic insights

Facebook Privacy Policy
 Opt Out of Custom Audiences

 

 

Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your data, including:

  • Encrypted connections (SSL/TLS)

  • Secure user authentication protocols

  • Data access restrictions

  • Secure third-party integrations

 

GROUNDS FOR USING YOUR DATA

  • Legitimate interest: Providing services, communications, and analytics

  • Performance of a contract: Delivering services and managing appointments

  • Consent: For promotional messaging and optional services

  • Legal obligations: Fraud prevention, law enforcement compliance

 

INTERNATIONAL DATA

Data is stored and processed in the United States. By using our site, you consent to the transfer of your data internationally.

 

 

DATA RETENTION

We retain your personal data only as long as necessary for service delivery, legal obligations, or until you request deletion.

 

 

SECURITY OF YOUR INFORMATION

We use industry-standard methods to protect your data. No system is 100% secure, and by using our services, you accept this risk.

 

 

SENSITIVE DATA

Do not submit sensitive data (SSN, health records, religious beliefs, etc.). If you do, you consent to our handling of it per this policy.

 

 


YOUR RIGHTS

You have the right to:

  • Request a copy of your data

  • Correct or delete your data

  • Withdraw consent

  • Object to data processing

  • File complaints with a regulatory authority

Contact us at: customerservice@ghostslc.com or +1 801 599 9442

 

 

CAN-SPAM COMPLIANCE

  • We clearly identify promotional emails

  • Include unsubscribe links in all email communications

  • Promptly remove unsubscribed users from future emails

 

 

CONTACT INFORMATION

GhostAutomotive LLC
 Website: https://www.ghostautousa.com
 Email: customerservice@ghostslc.com
 Phone: +1 801 599 9442

 

 

If you have any questions regarding this Privacy Policy, please contact us using the information above.